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About our Company
Name Beads U.S.A. is committed to its customers, both big and small. We know that for many of our customers, ordering custom beads is not just a transaction, but is often a meaningful event for an important cause. Not only is our goal to support our growing customer base, but also to continue personally serving and responding to our customers' individual concerns. In short, we strive to make every customer feel confident ordering from us again and again!
We are located in a suburb of  St. Louis Missouri called St. Clair Missouri. We can be contacted by phone at 314-315-2922 or by email at  We are not open during the weekend or on holidays but will respond to your emails outside working hours.

Payment Methods & Policies
We accept payments in the form of Visa, MasterCard, American Express, Discover, certified checks, money orders, and checks only. We will not accept any other forms of payment other than listed above. We do not ship orders COD.
We are not responsible for delays in order processing due to declined credit cards.

Purchase orders must be approved by Name Beads U.S.A. in advance. In the event payment is not received within thirty (30) days on a purchase order shipment, Name Beads shall charge interest on the outstanding balance of 18% per annum or the maximum amount allowed by law, whichever is greater. Name Beads shall also be entitled to commence collection proceedings on any amount outstanding after thirty days and purchaser, by accepting the goods purchased consents to personal jurisdiction to the Federal District and State District Courts of the State of Missouri. Payment terms for purchase orders are Net 30 days upon receipt of merchandise. We reserve the right to refuse service to anyone at any time for any reason.

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Shipping & Handling Policy
We are closed on Saturday, Sunday and holidays and do not ship these days. We ship from St. Clair Missouri and are open 9-5 Central Standard time.

Most orders are processed within 1-2 days.  However, shipping may take longer on unusual orders, or orders that are shipped to International destinations.  If you have any questions regarding the status of your order, you may email your inquiry at

Once payment for your order has been verified, your order will begin processing. Most orders typically ship United Parcel Service. UPS will send an email verification to your email account once the order has been shipped so that you can track your order online in the shipping process. You may track your order at

Once processing is complete, we will ship your order based on your shipping selection. If your estimated arrival date is on a non-business day then it will be delivered the next business day. We also offer U.S. customers the option of expedited Shipping overnight, 2 day air, or 3 day air when it applies

Please allow 24 hours for your order to be processed. 90% of all orders are shipped within a 24 hour time period during a regular business week from the St.Louis area. If you have requested 1 or 2 day expedited air shipping online using our cart, please be aware that your order may not leave until the next business day. We do not guarantee that your order is shipped the same day. You can also leave a custom message under "customer comments" (on our secure online cart) before checkout asking for your shipment to arrive by a certain date. We read these comments on a regular basis to insure your package arrives in a timely manner.
International orders are typically shipped FedEx International Priority and usually take between 5-8 business days to arrive. See International Shipping Policy for more information on international shipping, customs, and duty charges at

Shipping Options
To ensure proper delivery, we do require a signature for delivery. Therefore, please have the order shipped to an address where someone will be available to sign for the package. If no one is available when delivery is attempted, UPS usually leaves a door tag notifying you of the delivery attempt. Simply follow the instructions on the door tag, and then UPS will leave the package at your door at the next delivery attempt. After three delivery attempts, UPS will return your order to Namebeads. If you would rather have the package left without having to sign for it, you can go into your local UPS office at any time and sign a UPS release waiver.

We package our product with commercial grade shipping supplies and all packages leave our warehouse in excellent condition. If your package is damaged or items are missing due to shipping damage, you must file a claim with UPS. You must save your original packaging material when making a claim with UPS.

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International Shipping Policy
All international orders (everything outside the U.S.) are shipped FedEx International Priority or by the United States Postal Service. International orders typically leave our office within 2-4 days.  Please allow the appropriate amount of time to receive your package based upon the carrier. Shipping time does not include any time your order might be delayed going through customs. Name Beads is not responsible for delays in shipment due to customs or other international shipping delays.

Orders that ship internationally to other countries will usually incur additional taxes, duties, VAT, and other fees associated with customs. Our past experience is that these fees can be an additional 10%-20% added to your order. We are not responsible for these charges and they are the sole responsibility of the recipient. Please verify or get an estimate of what these charges might be before placing an international order. Depending on the country, these fees are billed to the customer by FedEx. All shipping charges on our Web site include only the cost of shipping the order FedEx International Priority or by the United States Postal Service. All taxes, duties, and other fees charged by FedEx or other customs officials are not included in the shipping charges on our Web site and are the sole responsibility of the recipient.

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Privacy Policy
We do not sell our customer list to anyone. You can order with the assurance that you will not receive junk mailings or phone calls from us or other sources! If we have a customer who fails to make payment for an order, a customer who reverses payment on an order already received, or a customer we feel is making an attempt to defraud us, we reserve the right to provide information to credit agencies and other collections services.

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Return Policy
All returns must be approved through our office at 314-315-2922 (ask for customer service).  If product defect is detected, our office must be notified within 10 business days from time of arrival of your package.  If you have ordered a product that you have decided that you do not need or want, you have 14 business days to inform our office from time of arrival, and when we receive your package back, there will be a restocking fee of 20%.  All beads must be either in their original packaging or re-packed in their original counts of 20 units per bag (ceramic beads).  Please use a zip lock bag when repackaging the ceramic beads, it allows us to put your order back into our inventory with ease. We will not accept beads that are returned without being packaged in the original quantities that they came in.

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All of our products are offered with a guarantee of quality workmanship. Beads are sold with a customer satisfaction guarantee. Purchasers will, by their own tests and evaluations, determine suitability of products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Our beads are not a toy and should not be used with children under the age of four. All prices and policies are subject to change without notice.

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